Policies, Terms & Conditions

Privacy Policy


Platinum

Effective Date: 2024

1. Introduction

At Platinum, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing our website or engaging with our services, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, and business details

  • Billing and payment information

  • Website usage data, IP address, and cookies

  • Any information you provide through contact forms or inquiries

3. How We Use Your Information

We use the collected data to:

  • Provide and manage our services

  • Process payments and invoices

  • Respond to inquiries and customer support requests

  • Improve our website and services

  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. However, we may share data with:

  • Third-party service providers assisting in our operations (e.g., payment processors, hosting services)

  • Legal authorities if required by law

  • Business partners only with your explicit consent

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

6. Your Rights & Choices

You have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing communications

  • Withdraw consent where applicable

To exercise your rights, please contact us at [email protected].

7. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and gather analytics. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at:

  • Email: [email protected]

  • Phone: +61 (0) 411 488 785

  • Address: PO Box 332, Williamstown VIC 3016

Payments

Payment Terms & Policies


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Payment Methods

Payment methods include Bank Transfer, PayPal, or Credit Card.

Secure Payments

– Transactions are processed via

Stripe, ensuring secure and reliable payments.


Refunds

– Due to the nature of our work, upfront payments are

non-refundable

once work has begun.

Late Payments

– Final delivery will be held until the final payment is received. A

late fee of 5% per week

may apply for overdue payments.

Automated Payment Scheduling

– All payments can be set up as automatic deductions via Stripe,

so you never have to worry about missing a payment.



Upfront Payment Discount

– Pay 100% upfront and receive a

discount on your total package price:

Digital Package – $100 OFF

Website Package – $150 OFF

Complete Package – $200 OFF


Payment Plans for Larger Projects

For projects over $4,000 AUD, we offer a 3-part automated payment plan:

40% deposit to start.

30% progress payment halfway through the project.

30% final payment before delivery.

Empowering businesses with innovative solutions, we are committed to providing seamless support and fostering growth. Connect with us for a brighter, smarter future!

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